Select a topic below for quick answers to the most frequently asked questions about myTPCG and related services.
Simply put, myTPCG is a way for you to access online services provided by Terrebonne Parish Consolidated Government - everything you need for your everyday interactions with TPCG in one place. Sign up, select services that matter to you, and get information and updates on your dashboard every time you sign in.
Through myTPCG, you'll be able to pay your gas and electric bills, sign up for recreation activities, and more. Additional services will be added over time, so be sure to check out our full list of services.
Can't find what you're looking for? Additional online services may be available at tpcg.org.
Create a new account with your name and email address. Certain services may require additional identifying information, such as a customer number or information from your latest bill.
Although most email should arrive quickly, there can be occasional delays. If you still don't see a message in your inbox after a few minutes, you may need to check your junk mail folder or add @tpcg.org to your safe senders list.
For further assistance, please send a request through our online contact form.
If your browser and operating system are not up to date, you may be unable to complete your payment. Security protocols are in place to ensure your payment information remains safe.
If you are redirected by the bank to the site for Terrebonne Parish Consolidated Government employees only, you should try again after updating your operating system and browser.
We understand that payments are sometimes time sensitive, and we make every effort to ensure that things work as smooth as possible for everyone. If you are unable to complete payment through myTPCG for any reason, there may be alternative ways to pay depending on the type of payment you need to make. For further assistance or to report a specific problem, please send a request through our online contact form.
myTPCG was designed to provide a simple, unified payment experience for many different departments and services. Like other online shopping carts, you only need to check out once. Everything in your cart is paid at the same time no matter what type of service you are paying for.
Each service presents unique challenges for future-dated payments. Some are time-sensitive. Some may only accept a limited number of applicants. Some may include monthly payments with set due dates, while others may be one-time payments due immediately.
For example, gas or electric customers can make one payment to cover the balance on two or more accounts with different due dates. A payment could accidentally be scheduled after the due date for one of them but still on time for the other. In some cases, this might even result in services being cut off unexpectedly.
To avoid confusion, we've decided to prevent future-dated payments entirely. We understand this may be inconvenient for some customers, specifically those coming from other online payment applications for gas and electric payments, but we hope that this is offset by everything else myTPCG has to offer.
myTPCG combines many services into a brand new online experience with TPCG.
As a result, users coming from older online payment sites must create a new myTPCG account to continue managing their services online.
After creating your myTPCG account, you will also need to register your gas or electric services by entering a little information from your most recent gas or electric bill.
We understand that this may be inconvenient, but we look forward to showing you everything myTPCG has to offer in the near future.
Of course! The past 12 months of bills can be viewed as PDFs once you sign into myTPCG and link your gas or electric services.
If you're looking to go completely paperless, TPCG also offers optional electronic billing by SMS text message and/or email. More information on electronic billing can be found on the Terrebonne Parish Consolidated Government website.
Absolutely! Find the piggy bank at the bottom of the payment page, and fill out the form online. Some restrictions apply, so be sure to note the requirements outlined at the top of the form.
Additional options for paying your gas or electric bill can be found on the Terrebonne Parish Consolidated Government website at tpcg.org/cs/payoptions.
Processing time can vary from one payment to the next. Some transactions may take up to two business days before your account is credited.
Unfortunately, no. All NSF fees must be paid directly through the Customer Service department.
You have complete control over who can access your gas or electric account and how they can interact with it - whether they can make payments, view bills, or more. After registering your gas or electric account with myTPCG, no one else can access it through myTPCG without an invitation from you.
To invite a guest, navigate to your gas or electric account and look for the Account Info tab. From there, you can use the Invite someone else link to send an invitation to your guest's email address. Their invitation will include a link for them to sign up for mytpcg, if they do not already have one.
Please note that the email address that receives the invitation must be the same email address that your guest uses to sign up or login to mytpcg.
After your guest signs in, an invitation will be waiting on their dashboard for them to accept and view your gas or electric account.
The payment terms are NET 30 unless otherwise noted. This means you have 30 days from the date of the invoice/statement to pay the invoice balance.
To better differentiate your payments from other accounts you may have with TPCG, such as city utilities, we are upgrading all our customer/account numbers one application at a time.
Your new customer number begins with 315. When signing in to myTPCG.org, you will need your new customer number along with any current invoice number, date, and transaction code listed on the statement.
Don't have a new bill yet? No problem. You may enter information exactly as shown on your old bill to link your invoice to myTPCG (including the shorter, 5 digit customer number).
Absolutely! Find the piggy bank at the bottom of the payment page, and fill out the form online. Only recurring invoices can be enrolled in the bank draft program.
You decide! On the Payment page in myTPCG, you can pay the full amount due with the click of a button or choose the amount to apply per invoice.
If you mail your payment, be sure to return the remittance stub. Unless you specify on the stub, your payment will be applied to your oldest outstanding invoice(s).